Is it safe and licensed?
Licence holder, register entry, how your balance is held, and the limit tools the terms describe.
Read the licence details →AceLucky player guide · Great Britain
AceLucky: licence, cash-outs and help desk
Short answer: AceLucky is run by ProgressPlay Ltd, which holds a Gambling Commission account (39335) that shows on the public register. The operator says each withdrawal is processed within 1 business day before the bank or wallet transfer, and it offers LiveChat plus email support. Two things to weigh: a cash-out fee of 1% capped at £3, and customer funds that the terms class as "not protected" if the company became insolvent.
Last updated October 2026Go to AceLucky 18+ · UK only · terms apply
How do payments work?
Which deposit routes the operator opens to UK players, the per-method payout timetable, and the fee.
See withdrawal times →What is support like?
Contact routes, the complaints clock, and where to escalate when an answer does not satisfy you.
Review the help desk →AceLucky at a glance
| Question | What to expect | Further details |
|---|---|---|
| Who holds the GB licence? | ProgressPlay Ltd, Gambling Commission account 39335 | UKGC public register |
| Processing before payout | 1 business day, every listed method | Operator withdrawals page |
| Fastest transfer listed | Instant Bank Payment: 1 business day after processing | Operator withdrawals page |
| Withdrawal fee | 1% up to £3 per withdrawal | Operator GB terms, section H |
| Support channels | LiveChat and email | Operator GB terms and About page |
| Welcome offer | Confirm wagering and expiry before opting in | Operator promotions page |
About the welcome offer
Confirm the terms before accepting a bonus. AceLucky's published terms differ on wagering and bonus duration. Ask support which conditions apply to your offer. See operator terms before you sign up.
Key terms to read on the operator page before you opt in: the wagering multiple and the games that count towards it, how many days the bonus and any spins stay valid, the minimum deposit, payment methods that are excluded, and the maximum amount you can convert to cash. Any withdrawal request cancels active or pending bonuses.
Questions readers ask
Can a UK player trust AceLucky with a deposit?
Its operator, ProgressPlay Ltd, appears on the Gambling Commission public register under account 39335. The terms also say customer money sits in a separate account but is "not protected in the event of insolvency", so only deposit what you could afford to lose access to.
How long until a withdrawal lands?
The operator's withdrawals page lists 1 business day of processing for every method, then a transfer time that depends on the method: 3-7 business days for cards and PayPal, 3 for Trustly and Payz, 1 for Instant Bank Payment.
Is there a fee to cash out?
Yes. The GB terms say withdrawals carry "a processing fee in the amount of 1% up to £3 per withdrawal".
How do I reach a person?
The operator names LiveChat and the inbox customersupport@instantgamesupport.com. Complaints have their own address, complaints@instantgamesupport.com, with eCOGRA named as the free ADR body.
What should I confirm before accepting a welcome bonus?
Ask support to confirm the wagering requirement and expiry before opting in, as the published offer terms differ. Make sure you understand which games count towards wagering.
Before you sign up
Set a gross deposit limit on day one. The GB terms say AceLucky offers gross deposit limits, net deposit limits, loss limits, wager (stake) limits and session limits, and that lowering a limit applies straight away while raising one waits 24 hours. Under the Gambling Commission's rules, a gross deposit limit uses a set daily, weekly (7-day) or monthly window and never rolls.