Question 01
Is AceLucky safe and properly licensed?
Yes on licensing, with one caveat on funds. The brand belongs to ProgressPlay Ltd, which the Gambling Commission lists under account number 39335. Balances are ring-fenced in a separate bank account, though the operator rates that arrangement "not protected" if the business failed.
Last updated October 2026The licence, in the operator's words
"ProgressPlay Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 39335."
Source: AceLucky About us page
You do not have to take that sentence on trust. The regulator keeps a public register, and the business entry for account 39335 is where to confirm the status yourself and see the list of domains attached to it.
Open the ProgressPlay entry on the Gambling Commission register ↗
The same About page says ProgressPlay is a Malta-registered company that also holds a Malta Gaming Authority licence. For a player in Great Britain the Gambling Commission account is the one that counts.
How your balance is held
The GB terms explain what happens to your balance if the business fails:
"These funds are not protected in the event of insolvency. This meets the Gambling Commission's requirements for the segregation of customer funds at the level: not protected segregation."
Source: AceLucky GB terms, section H
In practice: keep balances small and withdraw winnings you want to keep rather than leaving them on the account.
Control tools the terms describe
| Tool | What the GB terms say |
|---|---|
| Gross deposit limits | Offered. The regulator requires these on fixed 24-hour, 7-day or 1-month periods. |
| Net deposit, loss, wager (stake) and session limits | Offered alongside deposit limits. |
| Changing a limit | "any reduction in the limits will take effect immediately and any increase in the limits will take 24 hours before coming into effect" |
| Self-exclusion | From a minimum of six months up to 5 years, extendable by at least six months at a time. |
| Slot stake cap | £5 per spin for players aged 25 and over, and £2 per spin for players aged 18 to 24. |
Source: AceLucky GB terms, sections G and I
Dormant accounts
Leave an account untouched for 12 months and the terms class it as dormant, after which the operator says it will first try to return your money and give 30 days' notice, then a fee of £5 per month can apply, which may bring the balance to zero. Close accounts you no longer use.